The case for buying a wig in person: Part One

 
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From a customer e-mail:

Just some questions – what is the hair thickness on toppers and wigs? My own hair is quite thin, so I wouldn’t want the topper to be too bulky or thick as opposed to my bio hair. Also, is it better to start out with synthetic hair? I have not worn hair before. How do I choose the color? Do you have a return policy in case it doesn’t match?

Does this sound like you? If so, then you should give brick-and-mortar salons some genuine consideration prior to purchasing ANYTHING online.

    Purchasing wigs online can seem VERY seductive to wig newbies, because:

  • The wig names and prices are usually clearly displayed (usually not the case in B&M wig salons)
  • The prices are generally lower (but that lower price comes at a cost – see below!)
  • The selection is greater (though this can be overwhelming at first)
  • You can price-shop very easily (consumers are always looking for the lowest price)
  • You can search for product reviews in real-time (though you should always pay attention to the source before taking reviews too seriously)
  • No scary-looking wig salons to go to, and no risk of anyone spotting you walking in or out of it
  • It feels much safer and less stigmatizing because you can do it from the comfort of your own home

The problem with shopping online – and this is a BIGGIE – is:

RISK

(as in, the risk that it won’t work for you)

When you purchase online, you are ALWAYS absorbing some of this risk, even if you buy from a reputable, awesome store like this one. 😉

Here’s what no one else in the wig biz will tell you, but is totally a fact:

You’re paying way less money to buy a wig or hairpiece online because of convenience and because the risk of whether or not the item works for you is largely your responsibility.

Most stores – including this one – have very strict return policies to minimize return fraud and to cut down on hygiene abuses, which are a very real concern. (Because no one wants head lice, let’s be real.)

Brick and mortar boutiques can charge more money because they are absorbing this risk on your behalf.

They are the first to order and receive the item, vet each item, display them in a showroom, and can often customize them after-market to fit you better than if you bought the raw product on its own. They generally only stock wigs they can vouch for and stand behind. (This is generally not the case with most online wig stores, though in this store we ONLY offer styles vetted personally by Heather.)

Customizations are best done when the stylist meets you in person and sees your head and how the wig fits on you before they cut anything – so obviously, this is NOT the domain of online boutiques, because we never meet you in person!

This is an excerpt from our CysterWigs Knowledge Base. Check it out on our private site to see over 500 articles all about our store, wigs, and how to wear the hair!


PS: Do you have a customer service inquiry? No worries – our Client Care Help Desk Team is here for you M-F, 10 am until 6 pm (ET). Just fill out this form right here:

What do you mean by “Medical Grade”?

 
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Medical wigs are made to be used as prosthetics (hair replacements) as opposed to fashion or cosplay wigs, which are worn to look cute but are not meant to be worn by folks with medical hair loss. Medical wigs tend to have comfort features and high end finishes. These include felt, silicone, or polyurethane in the caps to aid with grip and comfort when worn against a bare scalp. If they have lace, the lace is precut. (This is not the case in fashion and cosplay wigs, where they emphasize customization of the hair line over ease of wear.) That’s the general rule of thumb, at least. Some brands blur those lines, like Rene of Paris, Ellen Wille’s Changes and Perucci lines, and the newer crop of Estetica wigs. These all tend to skimp on higher end cap features in favor of fast production and trendier styles, similar to fashion brands.


This is an excerpt from our CysterWigs Knowledge Base. Check it out on our private site to see over 500 articles all about our store, wigs, and how to wear the hair!


PS: Do you have a customer service inquiry? No worries – our Client Care Help Desk Team is here for you M-F, 10 am until 6 pm (ET). Just fill out this form right here:

Are The Wigs You Carry Toxic To Humans?

 
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The companies we carry (with the exception of a few “high fashion” brands) specialize in making medical grade hair for women recovering from not only hair loss but illness as well. They take into careful consideration any sensitivities or immunity issues their clients may have along with providing high-end cap features for comfort. Medical wigs tend to have comfort features and high-end finishes. These include felt, silicone, or polyurethane in the caps to aid with grip and comfort when worn against a bare scalp. If they have lace, the lace is precut.

All of the non-heat-friendly synthetic hair in our store is virtually the same, with only minor variation. It is ALL kanekalon modacrylic (petroleum-based) fiber that has been treated with silicates and other chemical agents for static and flame-retardancy. Each company has its own proprietary blend of what they put into the hair and they keep it a trademarked, patented, tight-lipped secret. Our manufacturers do not provide us with detailed information on what is used to process their synthetic fibers.

For a more in-depth response on a certain manufacturer’s proprietary fiber treatment blend, I recommend reaching out to them directly.


This is an excerpt from our CysterWigs Knowledge Base. Check it out on our private site to see over 500 articles all about our store, wigs, and how to wear the hair!


PS: Do you have a customer service inquiry? No worries – our Client Care Help Desk Team is here for you M-F, 10 am until 6 pm (ET). Just fill out this form right here: