Hey Cysters, I’m Morgan!

I’m a late twenties gal with hair that’s dreadfully easy to deal with. Before you hate me, here’s what I mean by that – it does absolutely nothing. I’ll load it up with a pound of hairspray and it falls flat in an hour. All the volumizing products on Earth won’t lift my hair to high heavens or give my face a pleasant frame. Curling irons, yeah right. All-night braids for some bouncy boost, forget it. It’s as if my hair and gravity are a bestie mean girl crew off snickering while I’m stuck with dreary flatness. It’s a bit melancholy.

Since it’s tough to get my hair to do anything except fall straight as a stick, you’ll find me with the same exact style and the same exact part every day. Occasionally, I get totally crazy and go for a ponytail. Exciting stuff, I know.

But a few weeks ago, I wanted to spice up my monotonous look. I had my hair cut for the first time in 6 months and was more than ready to put some spark back into my hair. I wanted some chic, face-framing, oh-la-la check-me-out bangs. To my utter disbelief, my stylist gave me a cold, hard no! Sun damage, improper care, and irregular hair appointments have chipped away at what little volume I had, and she said my mangled, broken strands needed to grow out before I could get bangs. The easy-peasy hair that did the same thing every day and needed little upkeep was now past the point of bangs?! Great, I thought. Now I’ve really done it.

Instead of waiting 6 months to repair my damage and reinvigorate my hair, I’m looking into this hairy business of wigs and toppers. Out of the mane doldrums, and into volumized, bangy boldness. So here I am, both intrigued and a little nervous at the Cysterwigs site! But oh my, look at all of this exquisite, bouncy hair and darling bangs!

I’ve never experienced wigs or synthetic hair. So, being an anxious newbie, I think the Chameleon Topper is the perfect choice for my hairy blues. The lightweight strands with a touch of volume are exactly what I feel like I’m missing, and the framing bangs are just beautiful! The subtlety seems like a good transition for my mop before I commit to more volume and a full head of new hair.

In scrolling through the selections, I’m amazed at (and a little intimidated by) the diverse array of colors in the synthetic hair – there are so many options! The names are great – I’m especially hungry at the moment – and although Buttered Toast sounds delicious, I think R21T Sandy Blonde fits my color.

This is it. Checkout was a total breeze. A few simple pages and some new bangs are headed straight for me. I’m ecstatic to receive my new blonde locks and to see if this topper will fill the void I’ve been feeling in framing, volume, and diversity. Thank you Cysterwigs for an easy, seamless experience! Will check back with all you Cysters as soon as it arrives! : )

You can see all of Morgan’s posts here.

Remember the Dud List?

If you don’t, then let me bring you up to speed: I used to maintain a “Dud List” of wigs that I thought were either grossly overpriced for what they were, had shoddy craftsmanship, or caused a LOT of returns due to quality concerns.

My suppliers were not always super happy with this list, as you can probably imagine.

In lieu of maintaining that list, we have instead opted to take a softer approach.

We will not carry a wig that we think might have quality problems. This has prompted us to remove entire product lines from the site as well as individual styles and colors.

If you see we could carry a wig because the rest of the brand is represented, BUT it isn’t there, you can almost always assume that it’s either been discontinued OR we just didn’t feel comfortable selling it to people.

This may be either because I don’t know enough about the wig to feel comfortable selling it, it’s not a good fit for our store, or because of quality issues that might otherwise put it on the “Dud List.”

I am OK missing out on any potential sales that I wouldn’t be able to make in good conscience. Half the reason I started selling wigs was to help people with stuff like this! (Plus, I like being able to sleep at night.)

TL; DR — I don’t want to sell crappy wigs…so we list things conservatively to ensure we don’t. 😉

This is an excerpt from our CysterWigs Knowledge Base. Check it out on our private site to see over 500 articles all about our store, wigs, and how to wear the hair!

Hi Canadian Cysters!

CysterWigs.com has updated their international shipping policies effective June 1, 2018.

We are no longer shipping directly to Canada.

We want to be transparent and candid with you about why we’ve done this, because the impetus for this change was something that speaks volumes about the industry we work in.

CysterWigs.com has always been very blissfully square. I (Heather) am personally a huge stickler for doing things by-the-book and in a way that is ethically and legally sound. A lot of our competitors, however, are not following suit. This puts us in a very uncomfortable position, particularly with our Canadian clients.

Let me state the facts first: It is ILLEGAL to mark a package for international sale a “gift” or a “sample” when that item is purchased as merchandise. Many people have requested this as a means of dodging duties, customs, and VAT charges – primarily because it is de rigueur at other, less ethical wig stores – and we have always turned them down.

While it may seem that the stores that engage in this practice are doing you a favor, they are putting both of you at risk of fines, penalties, and jail time. (For references, see this government website and this one here. ) It would be entirely irresponsible of us to follow suit just because people request it. And, just because some customers are willing to take that risk, that doesn’t mean that we are comfortable doing it with them.

We’ve lost quite a bit of business over the years due to my position, but my staff and I are in total agreement that the ethical way of doing things is the ONLY way we want to do things.

We have a difficult time competing with stores for international clients when both parties are happy with the tax dodge. This is one case of if we can’t beat them – we’re definitely NOT going to join them.

We’re not leaving our Canadian clients in a lurch, though!

I have been a longtime subscriber to MyUS.com, my favorite no hassle parcel forwarding service. I use MyUS on my frequent international trips for business as well as longer trips when my husband and I visit his mum in the UK. This service allows me to order from multiple suppliers that don’t sell directly to international customers – such as Amazon.com, Zappos, New Balance, and CysterWigs. Orders from multiple stores can be consolidated into a single shipment (per my request) to help me save on shipping charges.

MyUS offers fast shipping that is much cheaper than the international shipping rates available from most stores directly. MyUS.com offers very good tracking and shipping updates on every order as well as the option to insure your packages. Plus, they give you a USA-based mailing address as part of the service. This is wonderful, because it allows you to take advantage of any free shipping offers available in USA-based stores! The savings overall can be quite considerable – and often make parcel forwarding a better deal for international customers than direct shipping anyway!

We have partnered with MyUS.com to offer 20% off the shipping rate for any first-time subscribers. Click our affiliate link here to learn more.

This, of course, does not discount duties or VAT. Those are charged by government agencies and have nothing to do with the actual shipping or product purchase prices.

Thank you for taking the time to read this. We appreciate your business and will continue to do our best to operate in a way that is both transparent and responsible. We wish you a beautiful afternoon – with many more good hair days to come!





Heather in the upcoming Bay style by Estetica, color: R30/28/26

In case you missed it or are not the social media type, here is Estetica Design’s interview with our very own Heather and the new Estetica Summer 2018 Collection! Jett – an open-capped adorable pixie, Wren – a curlier version of Violet, Blaze – a gorgeous long curly style (the longest shown), and finally Finn – a mid-length, layered, curly style that is right on trend!

Still searching for last minute holiday hair? Here are some tips to help you out!

  1. Buy from our clearance site, www.wigcloseouts.com. These can often ship next-day and typically arrive about 5 days (or less) after you place an order, provided you live in the continental USA.
  2. Stick to smaller brands with tight distribution networks. The fastest tend to be (in no particular order): Tony of Beverly, Jon Renau, Henry Margu, TressAllure, and Envy.
  3. Likewise, avoid larger brands with wider distribution, such as Aderans Hair Goods (Amore, ROP, Noriko, Revlon) and HairUWear (Gabor, Raquel Welch, HairDo). Like any large organization, there are more people involved with every step of the fulfillment process and this greatly slows them down this time of year.
  4. Specialty products – such as Clary’s, Ellen Wille, or imported wigs – will typically experience shipping delays even in slow times of year. This should definitely be expected during the end of year holidays!
  5. Shop from stores that keep current inventory listings on their site to help avoid backorders. CysterWigs.com is a site that does this! Plus, you are always welcome to contact us if you need precise inventory numbers for a particular style or color. Our email is: support@cysterwigs.zendesk.com.
  6. Consider giving the gift of good hair! CysterWigs.com sells gift certificates that make it easy as pie to help a friend in need of a good hair assist! This is an easy way to earn yourself some loyalty points and spread some holiday cheer. Best of all: They are instantly deliverable, so no worries about shipping delays! Your friend will receive their gift card via email, thus eliminating any worries about it arriving in time for Christmas!