Why don’t you offer wig customizations?


It is very risky business to offer these services.

Customizations are generally done under the condition that the wig cannot be returned after being altered. Clients are often eager to take advantage of these services and dismiss the risk that they may not like the outcome…until they realize they cannot return the wig! So, if they receive the wig and it doesn’t work, there is generally a very high likelihood that the dissatisfied client will file a chargeback to get out of paying for the services. Chargebacks are very damaging for small businesses, so most of us try to avoid them at all costs.

Most customizations require not only a competent hair stylist who knows what they’re doing with all types of hair (which is extremely rare, since they don’t cover how to cut and handle synthetic or heat-friendly synthetic hair in most beauty schools), but the person altering your wig must also be an expert seamstress. Even slight cap alterations require expertise with a sewing machine, needle, thread, what-have-you. This becomes even more complicated when a specific fit requirement is the impetus for the customizations because the risk of mistakes in the customization process can increase exponentially if the person making the alterations never gets to see how the wig actually fits on your head prior to cutting or sewing. All kinds of things can go awry.

Since we don’t like chargebacks and y’all don’t risk, we don’t offer these services.


This is an excerpt from our CysterWigs Knowledge Base. Check it out on our private site to see over 500 articles all about our store, wigs, and how to wear the hair!

Help! I cannot change the color option in the drop down menu of my mobile device!

What sort of device are you using to view our site?

Are you having this issue with the desktop version of the site, or the mobile version? Do you know the difference?

If you are using a phone, we believe the browser (usually Google Chrome on an Android) that you are using on your phone is preventing you from being able to use our dropdown menu on the mobile version of our site.

The good news is that this is a really easy fix! One way you can work around this is to use the desktop version of the site instead. You can use the desktop version of the site on your phone!

  1. When viewing the mobile version of a site, open the menu and check the box located next to Request Desktop site. The Web page will automatically begin to reload in the background.
  2. With the box checked, you will see the desktop version of the site loaded for only that tab. As you can see in the background of the screenshot below, the desktop version of Google has loaded.

If you’re unable to do this on your phone, the best bet would be to place an order from a computer.


This is an excerpt from our CysterWigs Knowledge Base. Check it out on our private site to see over 500 articles all about our store, wigs, and how to wear the hair!

I have items I’m saving in my cart, why do they keep disappearing?

When shopping online, although you have an item placed in your cart, unless you have paid for it, these items can still go out of stock. Meaning if there is only 1 wig in stock for a certain style and someone else adds it to their cart and completes the purchase before you do, this item will be removed from your cart and register out of stock. Unfortunately, the shopping cart does not secure the item, the purchase is what secures the item.


This is an excerpt from our CysterWigs Knowledge Base. Check it out on our private site to see over 500 articles all about our store, wigs, and how to wear the hair!

Add an Item to an Existing Order

Order modification request from a client:

“Initially, I ordered 1 x of Jon Renau Zara (Large) in 8RH14 and 1 x of Jon Renau Zara (Large) in 8/32. I would like instead to change my order to 2 x of Jon Renau’s Zara (Large) in 8/32. After viewing more videos about 8/32, I realized that this will now be my go-to color!”

Thank you for your recent order! Unfortunately, we are unable to add items to existing orders because of security reasons, so we do not retain your payment information! We are very internet security conscious at CysterWigs.com. Because of this, we have our security settings cranked all the way up to 11. We cannot add items to an order that has already gone through checkout, because we never have access to more than the last 4 digits of your credit card number at any time. (Not even the store owners have access to all of your card information!)


This is an excerpt from our CysterWigs Knowledge Base. Check it out on our private site to see over 500 articles all about our store, wigs, and how to wear the hair!

How do I know what color the model is wearing?

The photos of all the colors that are located under the product photos (red arrow in the photo below) are the shades the style is available in. Now, if you want to know which shade the model is wearing, those are available in the “Highlights” section (blue arrow) of the description portion of the site. If it is a photo of Heather, she includes the shade she’s wearing at the bottom of the photo! (Super helpful!)


This is an excerpt from our CysterWigs Knowledge Base. Check it out on our private site to see over 500 articles all about our store, wigs, and how to wear the hair!