I have items I’m saving in my cart, why do they keep disappearing?

When shopping online, although you have an item placed in your cart, unless you have paid for it, these items can still go out of stock. Meaning if there is only 1 wig in stock for a certain style and someone else adds it to their cart and completes the purchase before you do, this item will be removed from your cart and register out of stock. Unfortunately, the shopping cart does not secure the item, the purchase is what secures the item.


This is an excerpt from our CysterWigs Knowledge Base. Check it out on our private site to see over 500 articles all about our store, wigs, and how to wear the hair!

Add an Item to an Existing Order

Order modification request from a client:

“Initially, I ordered 1 x of Jon Renau Zara (Large) in 8RH14 and 1 x of Jon Renau Zara (Large) in 8/32. I would like instead to change my order to 2 x of Jon Renau’s Zara (Large) in 8/32. After viewing more videos about 8/32, I realized that this will now be my go-to color!”

Thank you for your recent order! Unfortunately, we are unable to add items to existing orders because of security reasons, so we do not retain your payment information! We are very internet security conscious at CysterWigs.com. Because of this, we have our security settings cranked all the way up to 11. We cannot add items to an order that has already gone through checkout, because we never have access to more than the last 4 digits of your credit card number at any time. (Not even the store owners have access to all of your card information!)


This is an excerpt from our CysterWigs Knowledge Base. Check it out on our private site to see over 500 articles all about our store, wigs, and how to wear the hair!

How do I know what color the model is wearing?

The photos of all the colors that are located under the product photos (red arrow in the photo below) are the shades the style is available in. Now, if you want to know which shade the model is wearing, those are available in the “Highlights” section (blue arrow) of the description portion of the site. If it is a photo of Heather, she includes the shade she’s wearing at the bottom of the photo! (Super helpful!)


This is an excerpt from our CysterWigs Knowledge Base. Check it out on our private site to see over 500 articles all about our store, wigs, and how to wear the hair!

Why can’t I return defective items directly to the manufacturer?

I know it seems like an elegant solution.

You buy a wig from a wig store, it stinks and you want a refund, but the store you bought it from won’t let you do it for whatever reason.  So . . . why not just send it back to the wig company directly? 

I’ll tell you why!  (Brace yourself, because things are about to get VERY real up in here!) 

It’s actually a super-simple answer:

You’re not their customer and you never actually bought anything from them, so why should they give you an exchange? 

Allow me to explain:

Wholesale suppliers (the wig companies) ONLY sell their products to retail stores and salons.

WIG STORES ARE THEIR CUSTOMERS . . . NOT YOU. 

You buy the wigs from us (wig stores).  Therefore, you are OUR customers and have to abide by the policies of our stores, which vary depending upon the store you bought it from. 

From a customer e-mail about Brand X: 

Hi Heather.  Just dealing with a QC prob on an (XXXX) wig (purchased from another online wig store that isn’t CysterWigs — let’s just say “Store Z”) and any suggestions you have for dealing with these, I’d greatly appreciate!

I’m attaching my correspondence with (Brand X) in case you wanted to see it.

From an e-mail from the PRESIDENT of Brand X regarding this issue: 

We have not had any problems reported with thin wefts on (XXXX wig) and we’ve sold close to 500 of them since she was introduced, but perhaps there is something wrong with the one you have.  If you think this is the case, please get in touch with (Store Z) to have them arrange an exchange.

This is a fairly typical response, and what you can expect to happen if you try to circumvent the policies of the store you bought your wig from by sending them directly back to the source. 

Remember what I said earlier: WIG STORES ARE THEIR CUSTOMERS . . . NOT YOU.

These guys have never touched a dime of your money.  All of the money that they’ve seen came from the retailer who sold you that wig . . . so all of this stuff is between that wig store and you.  Period. 

So in this case, it would be Store Z and their return policies that would have to cover this exchange.  This is because Brand X (or any brand we carry) doesn’t sell directly to the public.  As far as they’re concerned, this is legally between you and Store Z, because that IS technically the case in all retail transactions of this nature. 

So while on the surface the President’s response seems like a really mean move, he’s actually correct.  The manufacturers should be more flexible with big-picture customer satisfaction . . . but that is another rant for another day.

The manufacturers are not obligated in any way to deal with your concerns or complaints directly, because they do not do business directly with the public.

If you happen to receive a different outcome when try this, consider yourself very lucky indeed to have found a manufacturer that cared about your opinion and overall satisfaction, because they genuinely are not obligated to do so.

That is the retailer’s role in this process, not the manufacturer’s. 


This is an excerpt from our CysterWigs Knowledge Base. Check it out on our private site to see over 500 articles all about our store, wigs, and how to wear the hair!

HOW TO SIGN UP FOR IN STOCK NOTICES

Unfortunately, we are not always given up-to-date information from the suppliers regarding backordered products. In this case, we have no estimated times of arrival (ETAs) to provide. The best thing we can suggest is to sign up for a stock alert on the site so we can message you when it becomes available again.

You can find this anywhere on the site if you attempt to order an item that is currently out of stock. Once we receive notice from the supplier that they’ve received more inventory at their warehouse, we will send you an alert letting you know!


This is an excerpt from our CysterWigs Knowledge Base. Check it out on our private site to see over 500 articles all about our store, wigs, and how to wear the hair!