Why don’t you offer wig customizations?


It is very risky business to offer these services.

Customizations are generally done under the condition that the wig cannot be returned after being altered. Clients are often eager to take advantage of these services and dismiss the risk that they may not like the outcome…until they realize they cannot return the wig! So, if they receive the wig and it doesn’t work, there is generally a very high likelihood that the dissatisfied client will file a chargeback to get out of paying for the services. Chargebacks are very damaging for small businesses, so most of us try to avoid them at all costs.

Most customizations require not only a competent hair stylist who knows what they’re doing with all types of hair (which is extremely rare, since they don’t cover how to cut and handle synthetic or heat-friendly synthetic hair in most beauty schools), but the person altering your wig must also be an expert seamstress. Even slight cap alterations require expertise with a sewing machine, needle, thread, what-have-you. This becomes even more complicated when a specific fit requirement is the impetus for the customizations because the risk of mistakes in the customization process can increase exponentially if the person making the alterations never gets to see how the wig actually fits on your head prior to cutting or sewing. All kinds of things can go awry.

Since we don’t like chargebacks and y’all don’t risk, we don’t offer these services.


This is an excerpt from our CysterWigs Knowledge Base. Check it out on our private site to see over 500 articles all about our store, wigs, and how to wear the hair!

Does the shade Rose Gold-R by Rene of Paris contain any red?

Rene of Paris’s Rose Gold-R (despite the name) is actually a blended neutral honey blonde with bits of gold throughout and a medium brown root. This shade does have a very subtle “rosey” tone, but honestly, this shade is no where what it’s name would suggest. Heather has an awesome color spotlight on this shade, you can watch:


This is an excerpt from our CysterWigs Knowledge Base. Check it out on our private site to see over 500 articles all about our store, wigs, and how to wear the hair!

Where should the adjusters go when you put on a wig?

From a client email:

I am having trouble with the nape of my wigs. Where should the adjusters sit behind the ear or below and under the occipital bone? Note: I have a very narrow head.

The nape should be below the occipital bone, unless the back of your head is flat. (Heather has that issue due to having a fuller neck, for instance.)

The adjusters should be ideally above this, somewhere comfortably in between the bottom of the back of your ears and the top of the nape on the wig. This will differ from woman to woman, though, since it all depends on your head size and how far you let those adjusters in or out.


This is an excerpt from our CysterWigs Knowledge Base. Check it out on our private site to see over 500 articles all about our store, wigs, and how to wear the hair!

Help! I cannot change the color option in the drop down menu of my mobile device!

What sort of device are you using to view our site?

Are you having this issue with the desktop version of the site, or the mobile version? Do you know the difference?

If you are using a phone, we believe the browser (usually Google Chrome on an Android) that you are using on your phone is preventing you from being able to use our dropdown menu on the mobile version of our site.

The good news is that this is a really easy fix! One way you can work around this is to use the desktop version of the site instead. You can use the desktop version of the site on your phone!

  1. When viewing the mobile version of a site, open the menu and check the box located next to Request Desktop site. The Web page will automatically begin to reload in the background.
  2. With the box checked, you will see the desktop version of the site loaded for only that tab. As you can see in the background of the screenshot below, the desktop version of Google has loaded.

If you’re unable to do this on your phone, the best bet would be to place an order from a computer.


This is an excerpt from our CysterWigs Knowledge Base. Check it out on our private site to see over 500 articles all about our store, wigs, and how to wear the hair!

Help! What do Estetica’s color codes mean?

Do you ever find yourself looking at color swatches and not know what the heck all those letters and numbers mean? Here’s a little handy dandy break down to make things easier:

Any color code that ends in RT8 or RT4 means it has a dark roots

The tipped colors are the ones that start with RT like the RT613/27 or RTH613/27 or RT27/30

There is another tipped color that ends in BT, like the R24/18BT.

RT330RT4 is both tipped and rooted.

The ombres colors start with ROM but are not technically tipped, but do sort of have that same tipped appearance. Some ROM colors do also have a root and do end with “RT4”


This is an excerpt from our CysterWigs Knowledge Base. Check it out on our private site to see over 500 articles all about our store, wigs, and how to wear the hair!