From a customer Facebook message:
Today I am wearing the wig I purchased and the front looks frizzy and frayed. Is this normal? It has disappointed me as it doesn’t look authentic at all.
Every once in a while we receive messages like this. I think it has to do with the proliferation of counterfeit items on eBay and other third-party seller sites.
EVERY wig we sell in our store is authentically the brand we say it is.
In order to sell these products and use their product images, we are required to sign lengthy wholesale contracts that prohibit us from selling items obtained via third parties. This is why we NEVER buy ANYTHING from the general public for any reason. We do not purchase from eBay. (Ask yourself: Why would we, when we can get these items new and directly from the source? Buying from an unknown source would put us in risk of termination of our wholesale agreements!)
How can you verify this? Easy. There are two ways to check for yourself.
1. All of our wigs (unless they’re clearance items) are drop shipped directly from the warehouses of their respective manufacturers. Because of this, their authenticity is never an issue. The easiest way to verify that this is the case is to simply check out the return label on the package you received.
In most cases, the return address will mirror that of the brand of wig you bought, because that manufacturer is shipping this directly to you on our behalf.
We like doing it this way because it often results in you getting your wigs faster than if we shipped them to our location first.
This practice is also why it is fairly common to receive multiple packages from multiple locations to fulfill a single order. Envy wigs ship from Envy, Jon Renau from their location, and so on. They will all arrive in separate packages, depending on the brand diversity of your order.
2. Don’t want to take our word for it? No problem! Simply contact the manufacturer in question directly and ask them!